Repair Terms and Conditions

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Terms & Conditions Of The Electronics Repair Service

Repair time duration and schedule are at the full discretion of the diagnostic or repair engineer. Every reasonable effort will be made to diagnose and repair your item in a timely manner. This however is decided at the full discretion of the diagnostic or repair engineers.

Estimates are NOT guaranteed under any circumstances. An estimate is simply a best and approximate guess by a diagnostic or repair engineer as to what the final billing invoice could possibly become.

We accept no liability for delivery or postage services. Customers must accept full liability for delivery or postage services they require or request. The customer must accept full liability for delivery or postage or postal service issues, problems, damages, losses or fees if any postal service or delivery service is requested. We have no control over the delivery or postal service or systems after an item or items are posted or dispatched.

We accept no liability for damages or accidental damages. Most devices including electronics and software are made with the very clear intention of being totally sealed and non-repairable. Most products are now designed to be throw away or disposable items. Most products are sealed in such a way that that makes them virtually impossible or extremely difficult or challenging to gain access to without causing damage or accidental damage. There is the possibility items can be damaged easily while trying to gain access or to perform a diagnostic or repair process. Due to this reason we and the diagnostic or repair engineers cannot accept any liability for damages or accidental damage caused trying to perform the diagnostic or repair process or to gain entry to a device.

We accept no liability for hidden or unforeseen damage. When performing any diagnostic process and or the repair process there is always risk of what is know as a cascade failure event. This means by performing any diagnostic process and or repair process, repairing or diagnosing one area or fault can reveal another hidden fault further along the circuit, network or system. The hidden fault can then cause a systematic shutdown event of other areas of the circuit, network or system. The diagnostic or repair engineers accept no liability under these or any circumstances of such an event.

We accept no liability for seized, stolen items or property. In the event Items or property is stolen from our possession a full and undisclosed report would immediately be reported to law enforcement and to any relevant parties including the customer.

All repairs are recorded to the best of our ability. We keep a record of every diagnostic process and repair process for future records, educational, training and marketing purposes.

All customers must agree to the billing invoice conditions. The customer must acknowledge and agree to pay in full any costs, or fees related to the diagnostic process and or repair process, such as labor time, research time, software, hardware, components, spare parts, postage costs, storage fees, import duty, taxes included in the final billing invoice that is presented to the customer.

All customers must agree to the final billing invoice contact attempt conditions. As soon as the diagnostic process or the repair process is completed or has reached a conclusion decided by the repair engineer a final billing invoice contact attempt with the customer will be made by telephone, mobile device, email, or text message or a combination of all four methods in an attempt to present the final billing invoice. The customer must agree to monitor and be available for this final billing invoice contact attempt.

All customers must agree to the storage fees policy. The customer has 168 hours (7 days) after a final billing invoice contact attempt is made to settle the final billing invoice in full. If the customer does not retrieve their item or items within this 168-hour period (7 days) an additional storage fees charge will be added to their final billing invoice at the rate of £100 every 168 hours (7 days period)

All customers must agree to the 3-month resale, recoup costs and fees policy. If a final billing invoice is not settled in full within a 3-month period of the initial (final billing invoice contact attempt) the customer acknowledges and gives full consent to sell the item or items to recoup any costs regarding the final billing invoice or any storage fees.

All customers must agree to the time delays policy. Time delays due to the ordering and postage of replacement software and or hardware including components and spare parts are expected and are normal in the diagnostic and repair process and are decided at the full discretion of the diagnostic or repair engineer.

All customers must agree to the components, parts, software policy. The diagnostic or repair engineer must have full discretion on the parts, components or software ordered and or used in the diagnostic or repair process. Some parts, components or software are no longer available, not possible to obtain, or no longer sold so the diagnostic or repair engineer must have full authority to decide what parts, components or software are used including whether they are in new or used condition.

All customers must agree to the irreversible items or work policy. When the diagnostic and repair process is initiated software and or hardware including components are permanently changed, altered and or completely swapped out for new software and or hardware including components and spare parts. (This process is irreversible once started or initiated.)

All customers must agree to the components, hardware & software disposal policy. After the diagnostic and repair process is initiated any faulty, damaged, old and or problematic components, software and or hardware is removed, replaced and or disposed of at the discretion of the repair engineer. In certain cases, these may be kept and used for future educational purposes or marketing reasons.

All customers must agree to the non-repair collection policy. If an item is deemed BER (Beyond Economical Repair) and is not cost effectively viable to repair or cannot be repaired by the repair engineer the item must be collected within the 168 hours (7 days) or the storage fees policy and or the 3-month resale, recoup costs and fees policy will be applied.

All customers must agree to the zero-tolerance policy. A diagnostic or repair engineer at any time has the right to cease all work related to a customer’s item or items, device, software and or hardware at any time for any of the following reasons. If that individual feels in any way they have been mistreated, threatened, endangered, intimidated, offended, embarrassed, abused or verbally abused or feels that any repair may in contravention to the law.

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