We use PayPal for all our transactions to make sure all customers have a safe and secure experience with every transaction.
All transactions are calculated via PayPal shopping cart. We handle no customer financial data or payment data at any time, all this is done by PayPal when you make a purchase. We are only sent your shipping address and your order information when you make your purchase.
PayPal accept all major credit cards and debit cards.
Paying with us is very easy !
Simply click the add to cart button or buy now button as you go from page to page adding the items you want to your shopping cart.
When you have finished shopping you can click your shopping cart icon on any page to see your shopping cart total including the shipping cost of the items. Then you can decide to either pay for your cart as it is or add or remove items from the cart before you pay.
When you pay you will be asked for your shipping address. Please make sure you give the correct address as we can not change a delivery address after the order is confirmed.
Shipping & Packaging
All orders are dispatched using Royal Mail International Fully Tracked Delivery.
Tracking codes are attached to all customers orders to guarantee 100% delivery.
If any customer tries to manipulate the shipping process or they escalate a decision to a payment service provider they are instantly banned from making future orders from the website.
We do not deliver to PO Box Addresses. This is because royal mail postal service will not accept full tracking to a po box address. If a purchase is made using a PO box delivery address you will be informed again of our non delivery PO box policy within 7 days of your purchase.
Shipping Cost !
Shipping cost is calculated according to price of items and weight of your final parcel.
Each time you click a buy now button this adds the item to your shopping cart where you see your cart total and shipping cost before you pay for your items.
The website adds a standard one time only per order minimum shipping charge of £11.99 to your cart then the website adds a little for each item added to your cart. This is because all orders are dispatched using Royal Mail International Fully Tracked Delivery. Tracking codes are attached to all customers orders to guarantee 100% delivery. This is shown on the payment page as handling charge.
To see the shipping cost and your cart total click the shopping cart on any page !
If you have any problems with this website or think that something may be wrong with a certain aspect such as a price on an item may be incorrect, a link on a page that does not work properly or any other issue please feel free to contact us via email so we can look at the issue and solve the problem as soon as possible.
Order Cancellation & Refunds
Once payment is accepted an order will not be cancelled without a good and valid reason.
Once payment is accepted an order will not be cancelled without paying order cancellation fees.
Once payment is accepted, no order may be cancelled without the prior Email agreement from XRS Xgentec.
Without limiting the generality of this, orders for Goods which are not in catalogue or non stock items may not be cancelled.
If a customer wishes to cancel an order after payment has been made a cancellation charge fee of 35% will be charged to the customer for administration costs and to initiate the refund. This cancellation fee will be deducted from your original payment before it is refunded.
For instance if you paid £100 and you request a refund your cancellation fee 35% will be deducted then what is left you will be refunded. So if you are given a 35% cancellation fee your refund amount will be £65.